Why Do You Need Robotic Service Contracts?
Imagine that you’ve just purchased a new car. You’ve been driving it around for well over a year and all of a sudden the service light pops up on the dashboard. Time to get the experts to give it a once over and get you back on the road.
You book it in, they change the oil, check the brakes and recommend a change of tires in the next 5,000 miles. Before you know it you’re back on your way and eating up the road miles.
How come then, when it comes to the machinery that keeps your business ticking over, and running more more efficiently you ignore the lights and its cries for help.
“It’ll be alright, it always keeps on running” you manage to convince yourself. Yet the next time you go to start the machine, it’s too late. The robot refuses to move and your HMI is lighting up like a Christmas.
You left it too late to get a service.
In this blog, we discuss why having regular servicing is essential, what it involves, and what options there are available when you start your automation journey.
What Are Automation Service Contracts?
Much like when you buy a car, when you purchase a robotic automation system, your system provider should offer you the opportunity of selecting a service contract.
While they can be easily dismissed, particularly for something that is a significant investment, they should never be underestimated. A service contract means that your system will undergo regular checks by the team that manufactured it to ensure everything is working as it should.
In the instance when things such as batteries need replacing, or parts need re-greasing, having a service contract in place means that these small jobs are done before it becomes critical.
Automation service contracts also provide peace of mind that everything is running as you would expect. Robotic system beginners check all aspects of your system and should even complete tasks like cleaning the robot and backing up the latest programs.
With a service contract in place, you will have peace of mind that your automation system will continue running, making your business more efficient.
The Type of Contracts Available
Depending on your automation system provider, you may be offered with a variety of different servicing options.
Some businesses may have in-house service teams whereas others might use sub-contractors. It’s important to understand the servicing capability of your automation systems provider prior to proceeding with the complete system.
What you want to look for is a systems provider that has a variety of service contract options available, with a dedicated in-house team that are experienced and can provide unbiased information, whenever you need it.
Bauromat for instance has two different service contracts available; gold and silver.
Providing comprehensive coverage both contracts provide services including overall inspection, software updates and full report creation. On top of this, both gold and silver contracts offer discounts on spare parts.
Where gold differs from silver is in the amount of discount provided on spare parts as well as additional phone support with a guaranteed response time.
Ultimately, the contract you choose depends on the rigours of your automation machine. If it’s working 24/7, you’re going to want the best possible cover compared with if you had a system you only used several hours, 3 days a week.
You can talk with our expert team to decide the best service contract for you.
As you can see, service contracts are an essential part of your automation system. Without it, you can quickly find your production failing to meet the efficiency levels expected.
Offering comprehensive coverage of every component in the machine, service contacts are the only way you can have peace of mind that your system is set to continue doing it’s best work.
With a variety of options available, speak with your system provider to discover the best possible option.
Just don’t forget to choose one.
After all, you wouldn’t ignore the service light on your car, so why ignore it on something that actually makes you money?